Faqs

FAQ/Frequently Asked Questions

Technical support, installation guidance and after-sale answers 

FAQ List

Are you trading company or manufacturer?

We are factory.

What’s the payment term?

T/T, Western Union, Paypal etc.

Do you accept customization?

OEM can be acceptable. We can produce according to your indicators

How many days do you need to produce a new line?

The regular time is about 60 working days from the contract time

what is the price of the line?

Our machinery is not standard one, we will make it according to the customer’s requirements,if you want known the price please contact the wechat:+008615962351900

What machines can you offer?

We mainly produce waste plastic recycling line, plastic pelletizing machine and other auxiliary machine.

What kind of plastic can your machinery recycle?

We can process PE, PET, HDPE, LDPE, PP, PS, ABS, PC and other plastics.

How can we visit to your factory?

Our factory is located in Zhangjiagang City, Jiangsu Province, China. Please contact our sales specialists if you would like a tour.

Do you provide after-sale service and technical support?

We offer after-sales support, including remote guidance and we also  can arrange for engineers to assist with on-site installation, commissioning, and staff training for larger projects.

Why plastic recycling is important for our business and environment?

Plastic recycling matters greatly. Environmentally, it cuts pollution, saves fossil raw materials and reduces carbon emissions. For our business, recycled materials lower production cost, satisfy global customers’ ESG requirements, mitigate regulatory risks and strengthen our market competitiveness.

How do you handle spare parts replacement globally?

We handle global spare‑parts replacement as below.
We stock main consumable spare parts. Spare parts can be shipped by express or sea freight worldwide.
Under warranty: spare parts are free of charge, freight to be discussed.
Out of warranty: we will quote spare‑part price for your confirmation before shipment.
We also send drawings & installation guidance for local replacement by your side.
Please share machine serial No. and part info when you need support.

How to ensure the recycled plellet quality?

We guarantee recycled pellet quality in 6 key steps: strict raw‑material sorting, multi‑mesh melt filtration, stable extrusion temperature & speed control, visual check and lab sampling test for each batch, batch traceability, and moisture‑proof storage. Main test items include MFI, moisture, ash content and impurity level.

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